key performance indicators
Total Calls
—
Answered
—
Missed
—
Avg Talk Time
—
Inbound
—
Outbound
—
call volume trend
Call Volume Over Time
Monthly · all call types
Call Outcomes
How calls ended
Loading…
agent performance
Agent Leaderboard
Ranked by total call volume · top 12
| # | Agent | Calls | In | Out | Ans% | Volume |
|---|---|---|---|---|---|---|
| Loading… | ||||||
Top Agents — Inbound vs Outbound
Grouped call direction · top 10 agents
inbound call density by hour
Hourly Call Distribution
Inbound calls · heat = higher volume · hover for count
queue & answer rate analysis
Call Volume by Queue / Group
Source group assignment in CDR
Answer Rate by Agent
Green ≥90% · Blue ≥85% · Amber below
integration · php api setup
📁 cPanel PHP API — deployment notes
<?php
// .htaccess — add this line to keep password out of PHP source:
// SetEnv DB_PASS your_actual_password
// api/3cx_data.php — all actions now accept ?days=7|14|30|60|90|180|365
// Actions: summary | agents | trend | terminations | hourly | queues | calltypes
?>